Troubleshooting Techniques

If you are used to troubleshooting, you are most likely following
something similar in your head already. Once you begin to think in
terms of the various sub-systems, the chances of you not finding
your problem are very low. Over time, and with experience, you
would be doing this naturally and automatically. Of course on
paper it looks terribly boring and to tell you the truth, it is! But, it
is a good strategy to use a methodical approach in troubleshooting
rather than dive straight in, start poking around, pressing keys and
buttons blindly and then regretting it later.

After trying everything and you are at your wits end with no
solution in sight, it is time to take a step back and forget about
it for a while—attack the problem after some time with a fresh

PC powers Problem

The PC freezes or reboots suddenly

1. This could indicate a failing PSU that is not supplying power correctly to the motherboard. You may be able to get the PSU serviced but in most cases you will be better off getting a new power supply.

2. This could be due to overheating of the PSU or CPU: If the PSU is overheating, the metal cabinet may be hot to touch or you might get a shock. Shut off immediately. Check if the PSU fan is working, clean or replace the fan if not working or spinning very slowly. If it’s a faulty PSU you may be able to service it. If the PSU seems normal it might be due to an overheating CPU.

The PC powers on after the second or third try

The mostly likely problem is that the power_ok (or power_good) signal is sent before the power supply has stabilised. Get a better quality PSU. In modern PCs, the power switch is a logic device that tells the PSU to supply full power to the motherboard. The power_ok signal tells the motherboard that the power supply is available and stable. If the signal is sent too soon the motherboard does not recognize it and stays off to protect itself. This can happen in lowerquality PSUs. Booting more than once is not recommended, and you will be better off getting a better PSU.
The PC powers on but nothing happens after that (no beep)

1. This may be due to the addition of new hardware that is overtaxing the power supply. Remove the last hardware component installed and check again.

2. A defective hard disk or one that is not plugged in correctly: Check the power cable to the hard disk. Sometimes it may not be fully plugged in. Check the hard disk on another system.

The PC powers on, beeps and stops. No Power On SelfTest (POST) messages.

This may be a motherboard problem and not related to the PSU. Check the motherboard section of this site.
The PC powers on and runs POST but there is no display

This may be a display card problem and not related to the PSU. Check the display section of this site.

There is a squealing/whistling/whining noise when the PC starts

This could indicate either a problem with the fan, which has accumulated dirt over time, or one of the internal components of the PSU. Switch on the PC and listen carefully to confirm that it’s the PSU fan and not the CPU fan or the hard disk. Usually, the noise will stop once the fan picks up speed, and you can ignore it temporarily. It’s a good idea, however, to clean out the dirt around the PSU fan using a PC vacuum. This will increase the working life of the PSU fan as well as the PSU itself. If the fan stops working, the PSU will generate heat and cause more trouble. So a little prevention will save you a lot of headaches later.

If the sound is not from the fan but from within the PSU itself, then you may be able to service it. A PSU has no ‘user-serviceable’ parts, and it’s best left to a competent technician, although in most cases of component failure, you will have to replace the PSU.

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Keyboard Shortcut

CTRL+C (Copy)
CTRL+X (Cut)
CTRL+V (Paste)
CTRL+Z (Undo)
DELETE : (Delete)
SHIFT+DELETE (Delete the selected item permanently without placing the item in the Recycle Bin)
CTRL while dragging an item (Copy the selected item)
CTRL+SHIFT while dragging an item (Create a shortcut to the selected item)
CTRL+RIGHT ARROW (Move the insertion point to the beginning of the next word)
CTRL+LEFT ARROW (Move the insertion point to the beginning of the previous word)
CTRL+DOWN ARROW (Move the insertion point to the beginning of the next paragraph)
CTRL+UP ARROW (Move the insertion point to the beginning of the previous paragraph)
CTRL+SHIFT with any of the arrow keys (Highlight a block of text)
SHIFT with any of the arrow keys (Select more than one item in a window or on the desktop, or select text in a document)
CTRL+A (Select all)
ALT+ENTER (View the properties for the selected item)
ALT+F4 (Close the active item, or quit the active program)
ALT+ENTER (Display the properties of the selected object)
ALT+SPACEBAR (Open the shortcut menu for the active window)
CTRL+F4 (Close the active document in programs that enable you to have multiple documents open simultaneously)
ALT+TAB (Switch between the open items)
ALT+ESC (Cycle through items in the order that they had been opened)
SHIFT+F10 (Display the shortcut menu for the selected item)
ALT+SPACEBAR (Display the System menu for the active window)
CTRL+ESC (Display the Start menu)
ALT+Underlined letter in a menu name (Display the corresponding menu)
Underlined letter in a command name on an open menu (Perform the corresponding command)
RIGHT ARROW (Open the next menu to the right, or open a submenu)
LEFT ARROW (Open the next menu to the left, or close a submenu)
BACKSPACE (View the folder one level up in My Computer or Windows Explorer)
ESC (Cancel the current task)
SHIFT when you insert a CD-ROM into the CD-ROM drive (Prevent the CD-ROM from automatically playing)
F2 key (Rename the selected item)
F3 key (Search for a file or a folder)
F4 key (Display the Address bar list in My Computer or Windows Explorer)
F5 key (Update the active window
F6 key (Cycle through the screen elements in a window or on the desktop)
F10 key (Activate the menu bar in the active program)

Dialog Box Keyboard Shortcuts

CTRL+TAB (Move forward through the tabs)
CTRL+SHIFT+TAB (Move backward through the tabs)
TAB (Move forward through the options)
SHIFT+TAB (Move backward through the options)
ALT+Underlined letter (Perform the corresponding command or select the corresponding option)
ENTER (Perform the command for the active option or button)
SPACEBAR (Select or clear the check box if the active option is a check box)
Arrow keys (Select a button if the active option is a group of option buttons)
F1 key (Display Help)
F4 key (Display the items in the active list)
BACKSPACE (Open a folder one level up if a folder is selected in the Save As or Open dialog box)

Microsoft Natural Keyboard Shortcuts

Windows Logo (Display or hide the Start menu)
Windows Logo+BREAK (Display the System Properties dialog box)
Windows Logo+D (Display the desktop)
Windows Logo+M (Minimize all of the windows)
Windows Logo+SHIFT+M (Restore the minimized windows)
Windows Logo+E (Open My Computer)
Windows Logo+F (Search for a file or a folder)
CTRL+Windows Logo+F (Search for computers)
Windows Logo+F1 (Display Windows Help)
Windows Logo+ L (Lock the keyboard)
Windows Logo+R (Open the Run dialog box)
Windows Logo+U (Open Utility Manager)

Accessibility Keyboard Shortcuts

Right SHIFT for eight seconds (Switch FilterKeys either on or off)
Left ALT+left SHIFT+PRINT SCREEN (Switch High Contrast either on or off)
Left ALT+left SHIFT+NUM LOCK (Switch the MouseKeys either on or off)
SHIFT five times (Switch the StickyKeys either on or off)
NUM LOCK for five seconds (Switch the ToggleKeys either on or off)
Windows Logo +U (Open Utility Manager)

Windows Explorer Keyboard Shortcuts

END (Display the bottom of the active window)
HOME (Display the top of the active window)
NUM LOCK+Asterisk sign (*) (Display all of the subfolders that are under the selected folder)
NUM LOCK+Plus sign (+) (Display the contents of the selected folder)
NUM LOCK+Minus sign (-) (Collapse the selected folder)
LEFT ARROW (Collapse the current selection if it is expanded, or select the parent folder)
RIGHT ARROW (Display the current selection if it is collapsed, or select the first subfolder)

Shortcut Keys for Character Map

After you double-click a character on the grid of characters, you can move through the grid by using the keyboard shortcuts:

RIGHT ARROW (Move to the right or to the beginning of the next line)
LEFT ARROW (Move to the left or to the end of the previous line)
UP ARROW (Move up one row)
DOWN ARROW (Move down one row)
PAGE UP (Move up one screen at a time)
PAGE DOWN (Move down one screen at a time)
HOME (Move to the beginning of the line)
END (Move to the end of the line)
CTRL+HOME (Move to the first character)
CTRL+END (Move to the last character)
SPACEBAR (Switch between Enlarged and Normal mode when a character is selected)

Microsoft Management Console (MMC) Main Window Keyboard Shortcuts

CTRL+O (Open a saved console)
CTRL+N (Open a new console)
CTRL+S (Save the open console)
CTRL+M (Add or remove a console item)
CTRL+W (Open a new window)
F5 key (Update the content of all console windows)
ALT+SPACEBAR (Display the MMC window menu)
ALT+F4 (Close the console)
ALT+A (Display the Action menu)
ALT+V (Display the View menu)
ALT+F (Display the File menu)
ALT+O (Display the Favorites menu)
MMC Console Window Keyboard Shortcuts
CTRL+P (Print the current page or active pane)
ALT+Minus sign (-) (Display the window menu for the active console window)
SHIFT+F10 (Display the Action shortcut menu for the selected item)
F1 key (Open the Help topic, if any, for the selected item)
F5 key (Update the content of all console windows)
CTRL+F10 (Maximize the active console window)
CTRL+F5 (Restore the active console window)
ALT+ENTER (Display the Properties dialog box, if any, for the selected item)
F2 key (Rename the selected item)
CTRL+F4 (Close the active console window. When a console has only one console window, this shortcut closes the console)

Remote Desktop Connection Navigation

CTRL+ALT+END (Open the m*cro$oft Windows NT Security dialog box)
ALT+PAGE UP (Switch between programs from left to right)
ALT+PAGE DOWN (Switch between programs from right to left)
ALT+INSERT (Cycle through the programs in most recently used order)
ALT+HOME (Display the Start menu)
CTRL+ALT+BREAK (Switch the client computer between a window and a full screen)
ALT+DELETE (Display the Windows menu)
CTRL+ALT+Minus sign (-) (Place a snapshot of the active window in the client on the Terminal server clipboard and provide the same functionality as pressing PRINT SCREEN on a local computer.)
CTRL+ALT+Plus sign (+) (Place a snapshot of the entire client window area on the Terminal server clipboard and provide the same functionality as pressing ALT+PRINT SCREEN on a local computer.)

Microsoft Internet Explorer Navigation

CTRL+B (Open the Organize Favorites dialog box)
CTRL+E (Open the Search bar)
CTRL+F (Start the Find utility)
CTRL+H (Open the History bar)
CTRL+I (Open the Favorites bar)
CTRL+L (Open the Open dialog box)
CTRL+N (Start another instance of the browser with the same Web address)
CTRL+O (Open the Open dialog box, the same as CTRL+L)
CTRL+P (Open the Print dialog box)
CTRL+R (Update the current Web page)
CTRL+W (Close the current window)